Refund policy

<h2>Returns</h2>
<p>You can request a return within 30 days of delivery. Items must be unused and in their original packaging.</p>
<p>To start a return, email <strong>support@piecetrove.com</strong> with your order number and a short note about what went wrong. We reply with return instructions within one business day.</p>
<p>Once we receive the item and check its condition, we refund the purchase price to your original payment method. Refunds are approved within 5 business days of receiving the return; your bank may take a few more days to post it.</p>
<p>Return shipping is paid by the customer, except when the item arrived damaged or we shipped the wrong thing. In those cases we cover the shipping and send a prepaid label.</p>
<h2>Damaged, defective or wrong items</h2>
<p>Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 7 days of delivery with a photo and your order number. We will replace it or refund it, your choice.</p>
<h2>Items we cannot take back</h2>
<p>For hygiene reasons we cannot accept returns on items that have been used or worn, or on personalized and made-to-order products, unless they arrive damaged or defective.</p>
<h2>Cancelling an order</h2>
<p>You can cancel before your order enters production or ships by emailing us as soon as possible. Made-to-order items (printed on demand) can usually only be cancelled within 12 hours of ordering.</p>
<h2>Questions</h2>
<p>Email <strong>support@piecetrove.com</strong> with your order number and we will get back to you within one business day.</p>